Complaints, Refunds and What Goes Wrong

The four most common complaints

• Price. A single bottle is expensive and the value only appears at three or five bottles.
• Delivery time to Perth, Darwin and regional addresses — four to seven business days rather than two.
• No effect noticed in week one, which leads people to give up before the point where most report a change.
• Refund confusion — people expect to click a button, when it is a phone or email process with the seller.

How the refund actually works

• Contact support within 60 days of delivery: +61 390030244
• Have your order number ready, and say clearly that you are requesting a refund under the guarantee.
• Follow the return instructions they give you and keep the tracking number.
• Return postage is generally the customer's cost — factor that in.
• Keep a written record of the conversation.

If support does not resolve it

Australian Consumer Law still applies to online purchases delivered here. If a product is faulty, not as described, or a refund promised in the terms is refused, you can raise it with the ACCC or your state fair trading office, and you can dispute the charge with your card issuer. Do that with your written record, not from memory.

What we do with complaints

We publish them. If a pattern of unresolved refund complaints appeared, we would say so on this page and stop recommending the product — a commission is not worth the site.

The complaints that come up most with online supplements

How to complain effectively in Australia

• Contact the seller first in writing, with your order number and what outcome you want.
• Give a reasonable deadline — seven days is standard.
• If nothing happens, lodge a complaint with the ACCC and your state consumer affairs office.
• For a card payment, ask your bank about a chargeback while you are still inside their time limit.
• Keep everything in writing; phone calls are hard to prove.

Your rights, regardless of any policy

Australian Consumer Law guarantees apply on top of whatever a seller's own policy says. Goods must match their description, be of acceptable quality and be fit for purpose. A refund policy can be more generous than the law; it cannot take those guarantees away.

What we can and cannot verify

We are an independent affiliate site, not the manufacturer. We cannot see order records or resolve a refund for you. What we can do is point you at the official store's contact details and the Australian complaint channels above, which is what actually gets things moving.